Account and Data Deletion
You can request deletion of your BonitaMente account or guest learning data in the app. You can also contact Igor Korolev at support@bonitamente.es, including if you cannot access the app.
1. Delete an account
- Open My profile in BonitaMente and sign in to the account you want to delete.
- In Account, select Delete account.
- Enter the account email when requested, read the confirmation and confirm deletion.
If you use Apple’s Hide My Email, the account email may be an Apple private relay address. Use the address shown in your profile. If you cannot complete the request, email support; do not send your password or Apple credentials.
2. Delete guest learning data
In My profile → Settings → Learning data, select Delete learning data. Confirm that you want to remove the records associated with that guest. If you have already linked learning to an account, use the account-deletion option or contact support about the particular records you want removed.
Uninstalling the app alone does not send a deletion request for server records. If you have lost access to a guest installation, contact us. We will ask for only the information reasonably necessary to locate and verify your records and explain if the records cannot be safely identified.
English and Spanish course projects can have separate accounts and learning records. A request in one project concerns that account or guest record. If you want us to remove records from both projects, specify this in your request.
3. Request deletion by email
Email support@bonitamente.es with the subject “Data deletion”. State whether the request concerns an account, guest learning, an assignment, analytics or a support message. For an account request, include its email address. We may need proportionate verification before acting. Do not include payment-card details or unrelated sensitive information.
4. What deletion covers
For an account deletion, we remove the account profile and associated learning records, submitted work and photos, and linked personal information under our control, subject to the limited legal exceptions below. A guest deletion covers the corresponding guest learning records and submitted work. We also address associated analytics and support records that can be linked to the request; tell us about a separate support email or installation if needed to locate them.
Access credentials are revoked as appropriate. Providers acting on our behalf receive the instructions necessary to give effect to the deletion. We retain only information required for a specific legal duty or claim, including necessary transaction records or evidence of consent, with restricted use. Genuinely anonymous statistics may remain; records linked through a stable identifier are not treated as anonymous.
Residual backup copies are removed or overwritten within 30 days after deletion and are not used in ordinary operations. Restoring a backup must preserve your deletion request. Apple may retain its own transaction and platform records under its legal duties; deleting BonitaMente data does not delete your Apple Account.
5. Cancel subscriptions separately
Deleting your account, guest data or the app does not cancel an App Store subscription. Open your device’s Apple Account subscription settings, select BonitaMente and cancel renewal if you no longer want to be charged. Apple’s subscription-management option is also available through the app. See Apple’s cancellation instructions.
Cancellation normally preserves access until the end of the paid period. Deleting your BonitaMente account removes its learning records, which are not restored by restoring an App Store purchase. Refund requests are handled through Apple, subject to applicable consumer rights.
6. Confirmation and rights
Review the in-app result and contact support if the request does not complete. We respond to privacy requests without undue delay and within applicable statutory deadlines. For GDPR requests, the normal response period is one month; if a permitted extension is needed, we explain it within that first month.
Deletion is irreversible once carried out. Save any material you want to keep before confirming. For more information about retention, objections and complaints, read the Privacy Policy.